Origin: Hong Kong SAR | Coverage: North America, South America, Asia, Oceania, Europe.
Effective Date: 2025/2/25

1. Shipping Methods & Costs
Unified Air Freight Service
· Shipping Fees:
    Flat Rate: USD 7.99 per order (regardless of weight or quantity).
    Free Shipping Threshold: Orders ≥ USD 150 automatically qualify for free shipping.
· Delivery Time:
   10-15 business days (from Hong Kong warehouse to delivery address, including customs clearance).
    Remote areas (e.g., inland South America, Oceania islands) may experience delays of 3-5 business days.

2. Duties & Customs
· Duty Policy:
    Pre-paid Duties (DDP): Duties are included in shipping costs for orders ≤ USD 200 (leveraging Hong Kong’s duty-free advantage).
    Duty Unpaid (DDU): For orders > USD 200, recipients are responsible for duties (estimated amounts shown at checkout).
· Required Documents:
    Commercial invoice (listing ingredients and confirming no restricted substances).
    Certificate of Origin (COO) and product safety declarations (e.g., MSDS for chemical-containing items).

3. Packaging & Safety
· Leak-Proof Packaging:
    Liquids/creams: Double-sealed containers + shock-absorbent bubble wrap + individual ziplock bags.
    Glass bottles: Custom foam inserts, with outer boxes labeled 「FRAGILE」.
· Air Freight Restrictions:
    Single liquid item ≤ 100ml, total liquids per box ≤ 500ml (per international aviation safety rules).
    Prohibited items: Products with >70% alcohol content or flammable ingredients (e.g., perfumes require special declarations).

4. Regional Compliance Requirements
· EU	                       CPNP registration number required; bans on microplastics (e.g., scrubs) and REACH-compliant ingredients.
· USA	               FDA certification (e.g., sunscreens); bans on CBD/THC ingredients; full English ingredient labels.
·Japan	               Full Japanese ingredient labels; banned substances (e.g., hydroquinone, restricted retinol levels).
·Australia	               TGA registration (therapeutic products); bans on asbestos; "No Animal Testing" labels required.
·South America	ANVISA certification (Brazil), Spanish manuals (Argentina), animal testing proof (if applicable).

5. Customer Support
Contact Channels:
·Email: theglobalbeautyhub@gmail.com (English/Chinese, response within 24 hours).
· Live Chat: 8:00 AM – 8:00 PM HKT (via website).
· Customs Assistance: Free templates for customs documents and regional customs contact guides.

6. Sustainability Commitment
· Eco-Friendly Packaging: 100% recyclable boxes, biodegradable fillers (optional).
· Carbon Neutral: Add USD 1/order to support carbon offset projects (optional, e-certificate provided).

FAQ
· Q1: Can I track my package in real time?
Yes! A DHL/UPS tracking link will be sent within 24 hours of shipment.
· Q2: My order totals exactly USD 100 – is shipping free?
Absolutely! The system automatically waives shipping fees for orders ≥ USD 100.
· Q3: Why is my package delayed at customs?


Additional documents (e.g., ingredient proof) may be required. We’ll notify you via email and resolve it within 3 business days.
Policy Updates: Revised quarterly per aviation regulations and regional laws (see website announcements).